Disclaimer " I've never been a GM nor have I wanted to be and as far as EQ2 goes I have no real knowledge that they exist today except in concept"
I've met a few in game GM's over a year ago as stated in previous post. I've read on boards about GM's in EQ2 and have a notion that their are some they are just not around much. To me it seems that if EQ2 does have GM's there must only be a handful and not enough to be doing the job they should be doing. Better yet the job I think they should be doing.
Some of you from EQ1 know the glory days of GM's there was some almost always on and they even had a /who all GM button. I knew not to bug them or send direct tells unless there was special occasions like Halloween and events. These events were special because they were rare but you knew they happened on a basis more so then EQ2. Hell some of you probly remember some good loot that was GM given only for one event, if your like me you remember the Can O' woopass *sp. However, in Norath the GM's seem few and far between with little to no interaction with them except over Super rare occasions usually them telling you "Banned" then again that is probly used only for Farm/bots or Cheat/hackers and still to a lesser degree then expected.
Some of you like me ask where is the pizaz in EQ2's world of Norath short of the live events which have been dwarfed down to semi fun quests... Some may not agree but I could go for the virus live event again because at least it effected the world. The Frogloc as screwed in it's conception was fun because we got to see who would unlock them worldwide first... Firsts is where it's at mainly but even then it seems to fall short. This is where I believe GM's should be able to step in and have fun real LIVE events, not just Live update events like this lame excuse for Halloween cut and pasted from last year.
Most would agree that loot tables are screwed and I believe that is because EQ2 has no loot table manager. They just throw something in that looks a tad bit better stat wise then the last tier or lower raid mob and say it's good without ever looking at the total options. "Legendary" is a joke since it's not really Legendary if everyone and their mother owns it. "Mastercrafted" was a great change since it was notably something more difficult then norm to obtain that is tradeskill made. Hell even treasured is better then legendary sometimes it's that bad. "Fabled" is way to often in the high end game and if you go a day without seeing one master weather raided or grouped then your not raiding or grouping ie Master spells and/or Gear. This all leads me to the one thing I've seen SOE hold true on Mythical, if you have it your 100% sure no one else does or ever will on your server that's great. But? Is that to say their shouldn't be some more Mythical in the game through LIVE events from GM? My answer is no, they need to get creative Game Masters in there at odd hours at least Bi-annually throwing some shit in the fan where one lucky winner gets a very nice item.
I also believe they should have Game Masters under a different heading then the customer service reps... They should be called CS for customer service that is unless SOE feels we shouldn't get any and we should all just STFU and live in their game. CS should be around one per server at all time to take a queue of people complaint and ruff through them like GM Dave does on FFXI. Take out the botters on normal servers and squash all idiots with impunity but with a smile.. Thanks for coming to Norath-mart have a nice life.. "Banned" for all those who don't go by the rules. The CS should be volunteering and I'm sure you can find a lot that would who can go around change EULA breaking names and attitudes this would be a good self policing system that should also have checks and balances ran through a top dog that SOE can pay.
As far as Game Masters go they should be those that are apart of the community much like Blackguard and Moorguard were. To the extent were they are more noticeable in the game by a great many people. At the present all we have is a hack in slash game with some PVP to top it off if you choose and the same mix of mobs with bad pathing, poorly thought out AI in some cases and the bane of it all, Fast leveling with a shity looting table.
The good thing is the one way they can go is up... That is if they even care what their Customer service satisfaction is.